Can my family and friends use my holiday home?

Feel free to let your loved ones enjoy your holiday home during your personal allocation time. However, if you would prefer to charge a rental fee, or if they wish to book outside of your designated time, they can easily arrange their stay with us. They just need to hop online or give us a call to secure their booking.

How much does the Managed Letting Service cost?

We charge a 30% commission fee plus VAT, which is taken from the gross revenue achieved for each booking. This covers various services like listing, promotion, guest relations, reception service, booking administration, and payment collection. Furthermore, it includes key handling, debit and credit card charges, pre-arrival checks, and commission from third-party booking partners. In addition we charge varying cleaning fees which range from £21.60 plus VAT for a one bed sparkle clean to £156 plus VAT for a 3 bed deep clean. You can find all the details about cleaning charges in our sublet brochure. If your holiday home includes a hot tub, we have a special monthly service of £312+VAT that covers changeover cleans, daily water checks, filter replacement and mandatory water safety checks.

How much money will I make?

Your potential earnings can fluctuate significantly, depending on the park and holiday home you decide to invest in. Returns, too, can vary, swayed by an array of external factors like weather conditions or news headlines. For a clearer understanding of anticipated returns, our friendly team is ready to assist. They're well-equipped with insights from our existing owners at your preferred park. All you need to do is get in touch.

When will I get paid?

Every month, we'll move all your letting income, after deducting any letting expenses (plus VAT), like commission, into your account. If you find your account is in credit, you're welcome to ask for a transfer to your chosen bank account. To keep everything transparent, we'll also give you a statement detailing all bookings completed in the previous month. Unfortunately, we can't provide info on future bookings or projected income for the upcoming month, as these often fluctuate.

What if something gets damaged?

When your holiday home needs a little TLC or a repair, don't worry! We'll step in to provide a replacement or fix it up, with all costs conveniently billed to your account. This way, you won't miss out on any potential booking income as your property stays ready for guests. Should a repair cost more than £100, we'll give you a heads up before proceeding. Bought an inventory pack from Charteroak®? Great news – we'll replace any damaged cutlery, crockery, or glasses at no extra cost! For bigger appliances like kettles, toasters, microwaves, it's your call to maintain or replace them. And in the rare case your holiday home needs a major repair and can't be let, we'll temporarily remove it from the Managed Letting Scheme.

Can I control the price that my holiday home is let out at?

We truly value your input as an owner and always have an ear open for your concerns. However, it's important to note that setting the rental price for your holiday home isn't something you can directly control. Our team, along with our dedicated booking partners, cleverly use dynamic pricing and occasionally introduce special offers to attract more guests. This strategy focuses on maintaining high occupancy rates but is always implemented with careful consideration. The final rate paid by the guest is what determines your income as an owner.

Does my holiday home have to be pet friendly?

If your furry friend is joining you for holiday home visits, it will be necessary for your place to be dog-friendly in our Managed Letting Scheme. This helps our guests who may have allergies feel safe and comfortable. Not a pet owner? No worries at all! You're not obliged to make your holiday home pet-friendly. However, consider this - dog-friendly homes are a hit among our guests and can significantly boost your booking potential.

What if I want to leave the Managed Letting Service?

You are always free to step away from our Managed Letting Service whenever you feel it's the right move for you. The only thing we ask is for a 30-day heads-up and your kind cooperation in honoring any bookings made before your notice has been given.